Chai Lip Balm

We include free insurance against loss, damage, or theft with every order. We'll handle the claims, too. Complete details are in our shipping policy.

This is a summary. View complete shipping policy and return policy.

Shipping

• Most orders are shipped within 1 business day but sometimes it takes longer, especially during sale events or peak holidays.
• Shopify shows estimated transit times at checkout - these don’t include processing time and are not guaranteed. 
• Please make sure your shipping address is secure. 

Returns & Exchanges

• 30-day Return Period: We stand behind every product we make and want you to be fully satisfied. Contact us within 30 days of your purchase to initiate a return. View return instructions. 

• We protect your items through the shipping process using cellulose padding and starch (not styrofoam) packing peanuts
• The cellulose wadding that we use is made from 100% recycled fibers and is a reusable and compostable paper alternative to plastic bubble wrap.
• Our packing peanuts are made from plant starch, and are certified compostable & dissolvable in water, leaving no toxic substances in soil or groundwater.
• We often pack small items in a clear bioplastic bag to keep them from getting lost within packing peanuts. These bags are made from PLA (Polylactic Acid) that is derived from plant sugars. They are certified compostable and biodegradable.
• Most products come in glass or metal containers. We use plastic only on certain products where metal is not available and glass would be hazardous.

Why Subscribe?

• 10% off every subscription order
• Better free shipping ($65 vs $95)
• Never run out of your favorites

How It Works

• Choose Subscribe & Save on any product page
• Pick your delivery frequency (4-10 weeks)
• First order ships right away, then automatically repeats
• Buy both one-time and subscription items in the same checkout

• Manage everything online - no phone calls needed (but you can call us if you get stuck)

Easy to Adjust 

• Coming too fast or too slow? Change the frequency
  
• Need a break? Skip or pause anytime. Or gift the next shipment to a friend
• Want to try something new? Swap products easily

Free Shipping Details

• Get free shipping on each subscription delivery over $65 
  
• The system automatically combines shipments scheduled within 4 days of each other
  
• The Free Shipping countdown in the shopping cart is for one-time orders, but you will see accurate free shipping in checkout. 
• Unfortunately our system doesn't know how to combine the shipping discounts - an order over $95 with mixed one-time and subscription purchases may not qualify for free shipping. 

Managing Your Account

• Email reminder 7 days before each shipment
• Easy to change, skip, gift, or cancel
• To gift an order, start with the "skip" button and it will show you the option to send the order as a gift
• To cancel: Cancel each item separately. Go to manage subscriptions >> select the item >> choose cancel at bottom of page >> repeat as necessary
• Log in here