If you need to edit something on your order, please get in touch with us ASAP via our contact form. Please include your order number in your message.

If your order hasn't shipped yet, please contact us immediately through our contact form and we will do our best to update the address. Once an order has shipped, we cannot change the delivery address.

Sometimes our shopping cart program gets confused and doesn't offer free shipping when it should. (It especially happens if you're buying a mix of one-time and subscription products). Get in touch with us at our contact form and we'll sort it out.

If your discount code didn't work, please get in touch and let us know what happened. We are happy to adjust your order as long as the code is valid. From time to time Shopify has a glitch with discount codes.

First, check your shipping confirmation email for tracking information. If tracking shows delivered but you haven't received it, check with neighbors and your local post office.

Yes! When you do this we will ship all the items together. Then your next batch of subscription items will be shipped out on the schedule you've chosen. NOTE: Shopify sometimes has trouble applying the right free shipping to "mixed carts." In these cases we try to show you a special coupon code in the shopping cart that you can use to get free shipping. If you didn't see it or had a problem, we are happy to remove the shipping charge. Just get in touch at our contact page.

Orders typically ship within 1-3 business days. Delivery times vary by location - most US orders arrive within 5-7 business days. You'll receive a shipping confirmation email with tracking information once your order ships. More info

Yes! We offer free shipping on orders over $95. This applies to standard shipping (USPS Ground Advantage) within the continental United States.

Yes, we ship internationally. International shipping rates are calculated at checkout based on destination and package weight. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

We ship all products with pumps in the closed position. To open: hold onto the base of the pump and turn the spout part of the pump counterclockwise to release it.

In rare cases the pump doesn't "unlock" easily. There are two things you can try: A) Apply a small amount of pressure downwards, like opening a child-safe bottle. B) IMake sure the threaded black lid that the pump goes into is securely tightened and then try opening the pump one more time.  We have found that this tightening often resolves the problem and those black caps sometimes loosen slightly during shipping.

If the pump still doesn't work, get in touch and we will replace it.

We are not able to make custom products (like an unscented version of your favorite product, for example). But we are always happy to hear your requests and continually try to innovate on our product line.

Our retail stores in Eastsound and Friday Harbor are open from 10am to 5pm 7 days a week in the high and shoulder seasons. We're generally open 5 days a week (closed Tuesday and Wednesday) from November through February. We try to keep our Google Maps listing current but if you want to make sure please call the headquarters at 360-376-5152 to confirm. We are closed on Thanksgiving, Christmas, and (usually) New Year's Day.

Island Thyme products are carried in over 120 stores in the Pacific Northwest and as far away as California and Montana. See the complete list of stores that carry Island Thyme.

Unfortunately we're not set up to offer tours of the farm or of the production facility in Eastsound. We do encourage you to drop by the Eastsound or Friday Harbor stores to buy items locally or to chat with the staff member on duty about our operations -- if you stop by in the off season you'll likely catch them wrapping soap, crimping travel lotion tubes, or doing other production tasks in the quieter moments.